Are Pure Osée products suitable for everyone?

Our products cater to all skin types, and delivers the most wholesome complete care program for our customers.

Are Pure Osée products natural?

Our products are made from all-natural ingredients. Our philosophy is simple: use high-quality natural ingredients to create results-oriented products that do their job with no fuss.

 Do you offer samples of your products?

Samples are generally offer when you buy one of our products. Unless there is promotion.

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped, we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your “order history” section on your account page on the website.

Can I change my order?

Yes we do! we only change orders that have not been processed for shipping yet. Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order. To make changes to your order, please reach out to support through our email address: sales@pureosee.com

What payment methods do you accept?

You can purchase on our website using a debit or credit card. You can choose these payment methods at checkout.

Which currency will I be charged in?

We currently only support the ZAR for charging our customers. If your credit or debit card use another currency, then you will be charged in ZAR depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.

Where do you ship?

We currently ship in South Africa. For shipping outside of South Africa, please reach out to our support through our email admin@pureosee.com

How long does it take to ship my order?

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery. And 2 to 5 working days for the product to arrive at your door.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped, we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your “order history” section on your account page on the website.

What if I’m not home?

If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on your location and delivery method you choose. You may also have to go to PEP (South Africa) or your local post office to collect your package in case it cannot be delivered to you.

Will I pay taxes for international shipping?

Deliveries in Europe will have to pay custom taxes. Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order. For more information, please refer to the website of the delivery partner handling your delivery.

Do you accept returns?

Of course, we do accept returns in respect to the following conditions:

– The item must have been sold on our online store

– The item should be in its original condition

– The item shouldn’t have been used in any way
– The return or exchange request is made within 10 working days (2 weeks) of delivery
Please email us at info@pureosee.com with your order details.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns. In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

Returns within the SA are free. You can refer to the delivery paper within your package to perform your return. Returns from outside of SA are the responsibility of the buyer. Feel free to contact our support agents through our helpdesk for more details.

How long does it take to process a return?

Returns are confirmed within 14 working days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 working days of our services accepting your return.

Do you have physical store?

Our warehouse is in centurion, we are a fully digital business so we don’t have storefront. You can order on our website and we will ship the product directly to your home within few days!

Is there a warranty?

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 10 working days (2 weeks) of delivery

If you have a return or exchange request resulting from a defective item please reach out to our support at info@pureosee.com for more information on how to proceed.